Privacy policy

ezze (ezze.uz) · effective from November 4, 2026

This page explains what data we receive when you message us on Instagram (@ezze.uz), in the Telegram bot @ezzeuz_bot or place an order on the website, and what we do with it.

What data we receive

• From Instagram: your name and username, your profile’s scoped ID, and the text of messages and comments you send to us.
• From Telegram: name, username, chat ID and the text of your messages to the bot; your phone number only if you pressed “Share number” yourself.
• On the website when ordering: the name, phone and organization name you entered in the form.

Why

To answer your question, process and fulfil your order, issue the software key and contact you about that order. We do not send advertising using this data and we do not sell it.

AI-assisted replies

Some messages are answered by an AI assistant. For this, the conversation text (without phone or payment data) is sent to Anthropic (Claude model) solely to compose a reply. The assistant passes complex questions to our staff.

Where and how long we keep it

Data is stored on our server (a rented VPS) and is accessible only to ezze. We do not share it with third parties, except for the AI provider processing text as described above and when required by law.

We keep conversations for up to 12 months after the last message, and order data while the software license is valid and as long as the law requires. Then we delete it.

Your rights

You can find out what data we hold about you, correct it or ask us to delete it. How — see the “Data deletion” page. ezze.uz/data-deletion

Contacts

Phone: +998 77 107 00 40 · Telegram: @ezze_uz